RID Privacy Policy

Effective Date: 27 August 2026

RID respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how RID collects, uses, stores, shares, and protects information when you use the RID mobile application, website, and related services.

By using RID, you acknowledge the practices described in this Privacy Policy.

For privacy-related questions or requests, contact:

Email: info.rid@gmx.at

1. Information We Collect

Depending on how you use RID, we may collect the following categories of information.

Account Information

When you create or use an RID account, we may collect:

• name;
• email address;
• telephone number;
• profile information;
• profile picture where provided;
• account identifiers;
• login provider information.

RID may allow users to sign in using third-party authentication services such as Google.

2. Google Sign-In and Authentication

RID may use Google Sign-In and Firebase Authentication to authenticate users.

When you sign in using Google, information made available through your Google account may include:

• your name;
• email address;
• profile image;
• Google account identifier.

RID does not receive or store your Google account password.

Additional account information, such as a telephone number, may be requested separately to complete your RID profile.

3. Location Information

RID requires location information to provide transportation-related services.

Depending on your permissions and how you use the Platform, we may collect or process:

• current location;
• pickup location;
• destination;
• trip route;
• approximate or precise device location;
• location information during an active ride.

Location information may be used to:

• identify your pickup point;
• find nearby drivers;
• connect you with a driver;
• calculate routes;
• estimate fares;
• display trip progress;
• improve safety and service reliability;
• investigate service or safety incidents.

RID will request the device permissions required to access location information.

You may revoke location permission through your device settings, but certain RID features may then stop functioning correctly.

4. Trip Information

When you request or complete a ride, we may collect:

• pickup and destination locations;
• requested ride category;
• assigned driver information;
• vehicle information;
• booking time;
• ride start and completion time;
• route information;
• distance;
• duration;
• fare;
• cancellation information;
• trip status;
• ratings and feedback.

This information is used to provide and manage transportation services.

5. Payment and Transaction Information

RID may support cash, electronic payments, digital wallets, or third-party payment gateways.

Where electronic payments are used, we may process information such as:

• payment method type;
• payment status;
• transaction identifier;
• amount;
• currency;
• refund or cancellation status.

Payment information may be processed directly by third-party payment providers.

RID should not store full payment card numbers or sensitive banking credentials unless expressly required and handled through an approved secure payment provider.

Third-party payment providers may process information under their own terms and privacy policies.

6. Device and Technical Information

RID may automatically collect certain technical information necessary to operate, secure, and improve the service.

This may include:

• device type;
• operating system;
• application version;
• IP address;
• device identifiers where permitted;
• language;
• time zone;
• network information;
• application logs;
• crash information;
• security and authentication information.

7. Firebase Services

RID may use Google Firebase services for functions including authentication, notifications, application security, analytics, crash reporting, or related technical services.

Depending on the Firebase services enabled in RID, Google may process certain technical or personal information as necessary to provide those services.

Firebase Authentication may process information including email addresses, telephone numbers, IP addresses, and user-agent information.

Some Firebase services may process or store data outside Syria.

8. Notifications

RID may use push notifications to send information related to:

• ride requests;
• driver arrival;
• ride status;
• payments;
• account activity;
• service notices;
• security messages;
• promotions where permitted.

You may control notification permissions through your device settings.

Disabling notifications may affect your ability to receive important ride or account updates.

9. How We Use Information

RID may use personal information for purposes including:

• creating and managing user accounts;
• authenticating users;
• providing ride-booking services;
• matching users with drivers;
• calculating fares;
• processing transactions;
• providing customer support;
• sending operational notifications;
• improving service quality;
• preventing fraud and abuse;
• maintaining Platform security;
• resolving complaints and disputes;
• complying with applicable legal requirements;
• protecting users, drivers, RID, and the public.

10. Sharing of Information

RID does not sell users' personal information.

We may share necessary information with:

Drivers

When required to complete a ride, the assigned driver may receive information such as:

• your name;
• pickup location;
• destination;
• contact information where necessary;
• ride-related information.

Service Providers

RID may use third parties that provide services such as:

• hosting;
• authentication;
• cloud infrastructure;
• maps;
• payment processing;
• notifications;
• technical monitoring;
• customer support.

These providers may process information only as necessary to provide their services, subject to their applicable terms and agreements.

Legal and Safety Requirements

Information may be disclosed where reasonably necessary to:

• comply with a valid legal obligation;
• respond to a lawful request from competent authorities;
• protect the safety of users or drivers;
• investigate fraud or abuse;
• protect RID's legal rights.

11. Google Maps and Location Services

RID may use Google Maps Platform or other mapping services to provide maps, navigation, geocoding, route calculation, and location-related features.

Use of these services may result in certain technical and location-related information being processed by the relevant mapping provider.

Google Maps Platform usage is subject to Google's applicable terms and privacy policies.

12. Data Retention

RID retains personal information only for as long as reasonably necessary for:

• providing the service;
• maintaining account and trip records;
• resolving disputes;
• preventing fraud;
• meeting operational requirements;
• complying with applicable legal obligations.

Different categories of information may have different retention periods.

When information is no longer reasonably required, RID may delete, anonymize, or securely archive it where appropriate.

13. Account Deletion

Users may request deletion of their RID account and associated personal information, subject to information that RID may need to retain for legitimate operational, safety, fraud-prevention, dispute, or legal purposes.

Account deletion requests may be submitted to:

info.rid@gmx.at

RID may need to verify the identity of the requester before completing a deletion request.

14. Data Correction

You may request correction of inaccurate or outdated personal information associated with your RID account.

Certain information may be updated directly within the application where this functionality is available.

For additional assistance, contact:

info.rid@gmx.at

15. Security

RID uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include:

• encrypted communication;
• authentication controls;
• restricted server access;
• access permissions;
• security monitoring;
• secure infrastructure;
• application and server updates.

However, no online system can guarantee absolute security.

16. International Data Processing

Some third-party services used by RID may process data on servers located outside Syria.

For example, cloud, authentication, mapping, notification, and infrastructure providers may process information internationally.

Where such services are used, RID will rely on the contractual, security, and privacy safeguards provided by the relevant service provider.

17. Children

RID transportation services are not intended to allow children who are not legally capable of creating an account to independently enter into a service agreement.

Where a minor uses RID, such use should occur in accordance with applicable law and under the responsibility or authorization of a parent, guardian, or legally responsible adult where required.

18. Cookies and Website Technologies

The RID website may use cookies or similar technologies where necessary for:

• login sessions;
• security;
• preferences;
• website functionality;
• analytics where enabled.

Where required, users may be provided with controls regarding optional cookies or analytics technologies.

19. Analytics and Crash Reporting

RID may use analytics, performance monitoring, or crash-reporting services to understand how the application performs and to identify technical problems.

Depending on the service used, technical information may include:

• device model;
• operating system;
• application version;
• crash logs;
• performance information;
• approximate usage information.

Where appropriate, RID may allow users to control optional analytics collection.

20. Changes to This Privacy Policy

RID may update this Privacy Policy when necessary to reflect:

• changes to the Platform;
• new features;
• new service providers;
• changes in data-processing practices;
• legal or regulatory requirements.

Where changes are material, RID may provide notice through the application, website, email, or another appropriate method.

The effective date at the top of this Privacy Policy will be updated accordingly.

21. Contact Us

If you have questions, privacy requests, complaints, or concerns regarding this Privacy Policy or your personal information, please contact:

RID

Email: info.rid@gmx.at